Buyer & Seller Safety Guidelines

Operated by Mantra Tech Fusion (Proprietor: Vikrant Saini), GSTIN: 06BLSPS8961E1ZD. Because Bikwao is an open marketplace connecting independent businesses, Users must exercise sound judgment and reasonable caution.

5. Recommended Trade Safety Best Practices

1. Verify Business Identity & Physical Location

Always verify the corporate identity of the other party. Check their GSTIN status, trade licenses, and, where possible, meet at a safe, public commercial location or manufacturing warehouse for initial inspection.

2. Inspect Goods Before Full Settlement

Thoroughly inspect physical goods, fabric swatches, technical machinery running condition, or batch test reports before executing final balance payments.

3. Always Prefer Traceable Banking Methods

Prefer traceable banking channels (RTGS, NEFT, IMPS, corporate UPI, in-app payment gateway) over undocumented cash transactions for high-value commercial deals, and always retain signed invoices, E-way bills, and payment receipts.

4. Never Share Passwords, OTPs, or Full Card/PIN Details

Never share login OTPs, passwords, or bank PIN credentials with another User under any circumstances. Bikwao staff and legitimate trade members will NEVER ask for your password or OTP.

5. Be Cautious of Unrealistic Pricing or Advance Demands

Be cautious of deals that seem unrealistically below market scrap rates, demands for full advance payment before any lot inspection, or aggressive pressure to complete deals outside standard verification channels.

Bikwao facilitates business introductions between buyers and sellers but is NOT responsible for what happens once Users choose to meet, communicate, or transact outside the Platform (including cash-in-hand arrangements). Users transact with each other entirely at their own commercial risk. Please refer to Section 10 of our Disclaimers & Limitation of Liability.

Returns, complaints and disputes

Bikwao does not sell goods, take payments for deals or deliver stock, so returns are whatever the buyer and seller agree. Surplus and clearance lots are usually sold as they are, with no returns; new stock may come with the seller's own warranty or return terms. Agree the terms in writing (WhatsApp or email is fine) before you pay: what is in the lot, its condition, the price, who pays for transport, and what happens if the goods do not match.

If goods do not match what was agreed

1. Talk to the seller first. Send photos or a video of the goods as received, with the written terms you agreed. Most problems are settled this way.
2. Tell us. Email info.bikwao@gmail.com with the listing ID (for example L-00012), the seller's member ID, what was agreed and what you received. We look at the listing and the messages on Bikwao and contact the seller.
3. What we can do. We can correct or remove a misleading listing, warn or suspend a seller who misleads buyers, and keep a record for anyone who takes the matter further. We cannot force a refund or a return, because the money did not pass through Bikwao.

For a formal complaint under the consumer protection rules, see grievance redressal.

Report Fraudulent Listings or Impersonation

If you encounter a suspicious listing, counterfeit goods, or a user attempting fraudulent payment requests, report it immediately to our Trust Desk:

Legal Entity: Mantra Tech Fusion (Proprietor: Vikrant Saini)

GSTIN: 06BLSPS8961E1ZD

Registered Address: No 26, Indira Colony, Model Town, Panipat, Haryana 132103, India

Official Helpdesk & Trust Email: info.bikwao@gmail.com

Helpline Phone: +91 90172 50070