Consumer Protection (E-Commerce) Compliance

Operated by Mantra Tech Fusion (Proprietor: Vikrant Saini), GSTIN: 06BLSPS8961E1ZD. Statutory undertakings under the Consumer Protection (E-Commerce) Rules, 2020 notified under the Consumer Protection Act, 2019.

18. Marketplace Entity Undertakings

As a marketplace e-commerce entity governed by the Consumer Protection (E-Commerce) Rules, 2020, Mantra Tech Fusion formally undertakes and confirms that Bikwao.com operates in strict adherence to the following regulatory commitments:

1. Comprehensive Seller Disclosures

Display seller details (business legal name, registered address, customer contact, GSTIN status, and verified trade ratings) against every Listing to the extent provided by the seller.

2. Zero Algorithmic Price Manipulation

Never manipulate search algorithms, listings, or prices of any item to gain unreasonable profit through unjustified price discrimination or predatory placement practices.

3. Clear & Accessible Grievance Redressal

Provide a transparent, accessible mechanism for Users to report grievances, with 24-hour acknowledgement and 15-day resolution led by our appointed Grievance Officer.

4. Fair & Non-Discriminatory Marketplace

Ensure non-discriminatory treatment among registered sellers and buyers across all categories and regions without unfair preferential treatment.

5. Transparent & Up-to-Date Policies

Prominently display and maintain all statutory policy documents (Terms of Use, Privacy, Payment, Refunds, Grievances) in clear and easily readable formats.

Consumer Protection (E-Commerce) Compliance

18. Marketplace Entity Undertakings

Related Statutory Policy Documents

Corporate Entity