Terms of Use, Privacy & Legal Policies
Welcome to the official legal portal of Bikwao.com, owned and operated by Mantra Tech Fusion (Proprietor: Vikrant Saini), GSTIN: 06BLSPS8961E1ZD. This repository contains all statutory rules, terms of use, privacy declarations, payment terms, and grievance redressal mechanisms governing all users, buyers, sellers, and trade visitors.
Operator: Mantra Tech Fusion (Proprietor: Vikrant Saini) GSTIN: 06BLSPS8961E1ZD Registered address: No 26, Indira Colony, Model Town, Panipat, Haryana 132103, India Legal Desk: info.bikwao@gmail.com Helpline: +91 90172 50070 Statutory Compliance Notice under Information Technology Act, 2000Bikwao acts solely as an open online marketplace and technological intermediary under Section 2(1)(w) of the Information Technology Act, 2000, and is entitled to safe-harbour protections under Section 79 of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. In compliance with Rule 3(1)(h) of the IT Rules, 2021, user registration records and audit trails are securely preserved for a minimum mandatory period of 180 days. Commercial sales contracts are executed directly between respective buyers and sellers.
Official Statutory Policy Documents
Governing Agreement1. Terms of Use & User Agreement
Acceptance of terms, safe-harbour intermediary protections under IT Act 2000, eligibility, and core marketplace rules.
Read Full Policy DPDP Act 2023 Compliant2. Privacy & Data Protection Policy
Data collected, processing purposes, zero data selling guarantee, user data rights, retention rules, and encryption standards.
Read Full Policy RBI Aggregator Guidelines3. Payment & Settlement Policy
Accepted payment modes, role of Mantra Tech Fusion, payment aggregator nodal accounts, failed transaction refunds, and fraud prevention.
Read Full Policy 7–10 Day Processing4. Refund & Cancellation Policy
Platform fee refund conditions, buyer-seller deal dispute resolution, gateway failure refund procedures, and timelines.
Read Full Policy Arms & NDPS Act Restricted5. Listing & Seller Policy
Seller ownership representations, pricing honesty, and strictly prohibited items (weapons, narcotics, counterfeits, unlicensed chemicals).
Read Full Policy Trade Protection6. Buyer & Seller Safety Guidelines
Inspection protocols, traceable payment safety, avoiding cash frauds, and reporting suspicious activity.
Read Full Policy Privacy Controls7. Cookie & Tracking Policy
Classification of Essential, Functional, Analytics, and Advertising cookies and browser control settings.
Read Full Policy Legal Disclaimers8. Disclaimers & Liability Cap
As-Is marketplace operation, third-party link disclaimers, 6-month aggregate liability cap, and indemnity clauses.
Read Full Policy IT Rules 2021 Mandate9. Grievance Redressal Mechanism
Appointed Grievance Officer details, contact desk, 24-hour acknowledgement, and 15-day resolution commitment.
Read Full Policy E-Commerce Rules 202010. Consumer Protection E-Commerce
Marketplace seller disclosures, non-discrimination undertakings, and fair pricing commitments.
Read Full PolicyCorporate & Regulatory Contact Details
Inquiries regarding statutory terms, intellectual property takedowns, or law enforcement notices
Legal Entity: Mantra Tech Fusion (Proprietor: Vikrant Saini)
GSTIN: 06BLSPS8961E1ZD
Official Helpdesk & Support: info.bikwao@gmail.com (portal assistance, Monday to Saturday)
Grievance officer: info.bikwao@gmail.com (we acknowledge complaints within 24 hours)
Helpline: +91 90172 50070 (Monday to Saturday, 10 AM to 6 PM)
Registered office: No 26, Indira Colony, Model Town, Panipat, Haryana 132103, India